- Joined
- May 30, 2007
- Location
- Austin, Texas
Hey guys,
I just had an awesome experience with Fractal's support and wanted to let y'all know how fantastic they are.
I recently bought a Define XL R2 and like some others have experienced, the included motherboard standoffs were a little too short, preventing some PCI cards from seating fully. Also one of the included fans had been making a faint clicking sound. Not bad but I figured I'd mention it to them.
I filled out a form via email and 2 days later a box arrived that had the correct standoffs and 2 fans! They threw one in for my trouble. I am very surprised and impressed with their promptness and how they took care of me. They have a fan in me now!
I just had an awesome experience with Fractal's support and wanted to let y'all know how fantastic they are.
I recently bought a Define XL R2 and like some others have experienced, the included motherboard standoffs were a little too short, preventing some PCI cards from seating fully. Also one of the included fans had been making a faint clicking sound. Not bad but I figured I'd mention it to them.
I filled out a form via email and 2 days later a box arrived that had the correct standoffs and 2 fans! They threw one in for my trouble. I am very surprised and impressed with their promptness and how they took care of me. They have a fan in me now!
