- Joined
- Nov 7, 2007
I'm kind of in shock by this conversation. This policy is absurd to me. So, basically according to the website, when you buy an open box item you get none of the accessories. This seemed a bit odd to me, so i decided to go into the live chat to figure out if this was indeed the case.
Well...here
Please wait while we connect you to a Newegg representative.
Thank you for contacting Newegg. My name is Phoebe. How may I assist you today?
--Me: I’m looking at motherboards and came across a few open box items
--Me: http://www.newegg.com/Product/Product.aspx?Item=N82E16813131025R
--Me: It seems, based on the text under the pictures, that none of the accessories are included
--Me: is this always the case?
--Phoebe: :We do not guarantee the accessories for open box item.
--Me: Is there any way to find out?
--Phoebe: :There is no way to determine the accessories of the open box item since they are returned by our customers.
--Me: k...but they aren't shipped to me from the customers. You guys have to take the time to list the item on your site, you can’t take the time to peak in the box? That seems a bit silly
--Phoebe: :Newegg does not test any products, including Open Box items. The original manufacturer therefore only tests Open Box items. Due to the fact that quality varies between manufacturers; there may be a risk when purchasing Open Box products.
--Me: I understand that risk, I’m just trying to understand why, as a customer, I’m not able to find out what exactly I’m buying. That is to say, what is coming in the box that I’m buying.
--Me: That seems like an unnecessary risk to me. I'm sure someone somewhere could flip the box open to find out if the antenna for the wifi is in there...
--Phoebe: :Open Box products do have considerable higher return rate than brand new items. If you are just looking to get a good deal, please only buy new products.
--Me: I'm not sure you're understanding me. I know the risk involved in buying open box items in that there may be a problem with them. Presumably this is a problem you couldn't see though. That has little to do with knowing what comes with it.
--Me: Will my motherboard come with a BIOS chip?
--Me: Who's to know...
--Me: is that what you're telling me
--Me: ?
--Phoebe: :Newegg is limited to the barebone part of the item itself.
--Me: So, just so I understand, an item is returned to you, you return it to the manufacturer to make sure it works, and they return it without the accessories?
--Phoebe: :The items are returned by our customers. If they returned to us with accessories, the item should have accessories. If not, there is not.
--Me: Ok. So, there is no way for newegg to look into the box to let us know what we're buying?
--Phoebe: :We do not test any items, only manufacturers do.
--Me: Is this simply an attempt to get us to buy new items or is it merely the cause of laziness. I love newegg for its customer service but you guys have me baffled on this one.
--Me: Who says anything about testing?
--Me: All I’m asking is why you can’t open the box and figure out if the customer returned items A, B, & C.
--Phoebe: :Since we do not have technical department, we ship the item as what we receive from manufacturer.
--Me: I'm not trying to be a jerk, honestly, I’m trying to understand. I love you guys but I’m trying to figure out if I still should here. You just told me that when an item is returned it is returned to you as is and is sold as is. Is this correct?
--Phoebe: :We will return the item to manufacturer for recondition and then sell it as opened box item.
--Me: Does the manufacturer remove the accessories from the box?
--Phoebe: :It depends.
--Me: So why can't newegg look in the box in order to provide maximum customer service?
--Me: If I don't know what I’m buying, then why would I buy it?
--Phoebe: :Thank you for your suggestion. I will forward your thoughts to our related department for consideration. We apologize for any inconvenience this may have caused you.
--Me: ...I didn't suggest anything, I asked a question.
--Me: Is this newegg.com's attempt to end the discussion?
--Phoebe: :Currently our policy for open box is what we offered you just now. We need to contact our related department for consideration.
--Phoebe: :They will make any change if they deem necessary.
--Me: Oooook. I guess I’ll look somewhere else. Even if the new version of the board was in my budget, which it isn't, I would not buy it from you at this point. I understand it is your policy, but it is a silly policy and the fact that it can't be explained to me makes it even sillier. Thank you for your time.
Well...here
Please wait while we connect you to a Newegg representative.
Thank you for contacting Newegg. My name is Phoebe. How may I assist you today?
--Me: I’m looking at motherboards and came across a few open box items
--Me: http://www.newegg.com/Product/Product.aspx?Item=N82E16813131025R
--Me: It seems, based on the text under the pictures, that none of the accessories are included
--Me: is this always the case?
--Phoebe: :We do not guarantee the accessories for open box item.
--Me: Is there any way to find out?
--Phoebe: :There is no way to determine the accessories of the open box item since they are returned by our customers.
--Me: k...but they aren't shipped to me from the customers. You guys have to take the time to list the item on your site, you can’t take the time to peak in the box? That seems a bit silly
--Phoebe: :Newegg does not test any products, including Open Box items. The original manufacturer therefore only tests Open Box items. Due to the fact that quality varies between manufacturers; there may be a risk when purchasing Open Box products.
--Me: I understand that risk, I’m just trying to understand why, as a customer, I’m not able to find out what exactly I’m buying. That is to say, what is coming in the box that I’m buying.
--Me: That seems like an unnecessary risk to me. I'm sure someone somewhere could flip the box open to find out if the antenna for the wifi is in there...
--Phoebe: :Open Box products do have considerable higher return rate than brand new items. If you are just looking to get a good deal, please only buy new products.
--Me: I'm not sure you're understanding me. I know the risk involved in buying open box items in that there may be a problem with them. Presumably this is a problem you couldn't see though. That has little to do with knowing what comes with it.
--Me: Will my motherboard come with a BIOS chip?
--Me: Who's to know...
--Me: is that what you're telling me
--Me: ?
--Phoebe: :Newegg is limited to the barebone part of the item itself.
--Me: So, just so I understand, an item is returned to you, you return it to the manufacturer to make sure it works, and they return it without the accessories?
--Phoebe: :The items are returned by our customers. If they returned to us with accessories, the item should have accessories. If not, there is not.
--Me: Ok. So, there is no way for newegg to look into the box to let us know what we're buying?
--Phoebe: :We do not test any items, only manufacturers do.
--Me: Is this simply an attempt to get us to buy new items or is it merely the cause of laziness. I love newegg for its customer service but you guys have me baffled on this one.
--Me: Who says anything about testing?
--Me: All I’m asking is why you can’t open the box and figure out if the customer returned items A, B, & C.
--Phoebe: :Since we do not have technical department, we ship the item as what we receive from manufacturer.
--Me: I'm not trying to be a jerk, honestly, I’m trying to understand. I love you guys but I’m trying to figure out if I still should here. You just told me that when an item is returned it is returned to you as is and is sold as is. Is this correct?
--Phoebe: :We will return the item to manufacturer for recondition and then sell it as opened box item.
--Me: Does the manufacturer remove the accessories from the box?
--Phoebe: :It depends.
--Me: So why can't newegg look in the box in order to provide maximum customer service?
--Me: If I don't know what I’m buying, then why would I buy it?
--Phoebe: :Thank you for your suggestion. I will forward your thoughts to our related department for consideration. We apologize for any inconvenience this may have caused you.
--Me: ...I didn't suggest anything, I asked a question.
--Me: Is this newegg.com's attempt to end the discussion?
--Phoebe: :Currently our policy for open box is what we offered you just now. We need to contact our related department for consideration.
--Phoebe: :They will make any change if they deem necessary.
--Me: Oooook. I guess I’ll look somewhere else. Even if the new version of the board was in my budget, which it isn't, I would not buy it from you at this point. I understand it is your policy, but it is a silly policy and the fact that it can't be explained to me makes it even sillier. Thank you for your time.