I think you need to ask yourself why you are posting this. At this point, you are being pretty rude to him. I'm tired of people bashing the OP for a legitimate question.
This thread was not made to bash NewEgg, it was asking about the policy they have in place for returned items.
Correct. I love newegg.com, they provide excellent customer service, a vast selection of goods and sell them at competitive prices.
I completely understand the reasoning behind their policy in that the amount of goods they move is likely too extensive to check every box to determine what the previous customer has included in it.
The issue i have is that they tell me that NOTHING comes with it. Recall, this is initially how my original conversation started, i was asking if this was indeed the case. I was then informed that this was not the case, that what they tell me on their site and what they practice is different.
This is not good business. Even if it might benefit me sometimes, this is not good business. The truth of the matter is that if that motherboard doesn't come with the accessories that make that motherboard more expensive, then i'm not going to buy it. Thus, if it is their policy to not send an item with any of the items then it would be my policy to not buy such products.
This actually isn't their policy though. Their policy, it seems, is to send back whatever has come with it upon return. This may mean that it comes with the accessories, it may not. This seems like a benefit to the customer, but in reality it isn't always because ultimately you don't know what you are buying.
Let us take a look at tiger directs policy:
Once TigerDirect receives an opened return unit it goes through a rigorous 7 point check to assure that our customers are getting what they paid for. There may be situations where a customer may have neglected to send back the manuals and some documentation so those situations are reflected in our low prices.
They say nothing of accessories, i then can assume that i'd be getting all accessories, right?
Now neweggs, which i just discovered is what her supervisor "said"
This is our Detailed Open Box Item Return Policy. Newegg.com often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they bear this limited 15-day refund-only return policy through Newegg.com. Such items can only be returned within 15 days of the applicable invoice date. Newegg.com cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or Newegg.com) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.
If you purchase an Open-Box product you will receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.
As i mentioned though, this isn't actually the case.
Doesn't that bother you? If they don't follow this policy, then who is to say what policies they actually do comply with?
Furthermore, as i mentioned, if this is indeed their policy, then i'm going to buy with this in mind, and avoid open box items. But again, this isn't their policy, which means i may be spending more money than i need to be.
All i ask from newegg is that they follow their own policies and to be able to explain them when i ask about them.
When i asked about the policy i was told:
"we don't look in the boxes"
"we don't test the items"
"We do look in the boxes"
"We do test the items"
"We don't look at accessories"
"We do make sure we know what's in the box"
Well...what is it? Maybe the confusion with the customer services reps is the result of the company not even knowing or following its own policies.
This is dirty business, it's not clean. It's not fair to the customers and ultimately it isn't fair to themselves.
Include the accessories or don't. If you don't and simply can't guarantee what will be included, then just tell me that. But don't lie to me in order to cover your ***, ultimately that's what they are doing. The lie is in that they are telling me that these items are never included, and they are saying this so when i don't get something i was expected to, i have no leg to stand on. I understand the liabilities that cause them to do this, truly i do. What i don't understand is why they feel the need to mislead me.
Completely unrelated, as i don't run their business, i don't see why they can't implement a system like the one i described a few posts above. Ultimately i think that would save them money by dealing with less returns. As the CSR mentioned, "Open Box products do have considerable higher return rate than brand new items.". Why do you suppose that is? My guess is that, more often than not, people aren't satisfied with the product they bought because ultimately they weren't positive about what they were buying. You don't think this costs them money? If they implemented such a system, one that was more direct with what people were buying, they could then implement stricter return policies with OB items, even stricter than they already have. This could save them money, and their customers time. Everyone is happy...
