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Unsolved Mysteries: PC edition

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Lelouch

New Member
Joined
Aug 27, 2009
I hope I'm posting this in the right place. A friend recommended me to this site and said you guys might be able to help with my unsolvable PC problem, so here goes.

Unsolved Mysteries: PC Edition.

Hello everyone. I would like to tell you a story, a story of a PC problem that is quite honestly frightening. It is a problem, that has no solution. Which has lead me to believe in theories of paranormal activity, and a poltergeist. I hope you are ready for a long read, because I will be truly shocked if anyone knows the answer to this problem, or how to fix it.

about 3-4 months ago my trusty 5 year old gaming PC died on me. We believe it was the motherboard that went out, and took the processor and a few other things with it. At this time, I had just gotten a bit of money, just enough to build a new PC. Now, the previous PC I had built myself. I never had any problems with it other than some RAM going bad after about two years, which I replaced and it continued running great for it's next three years. I have worked on PC's my entire life, since I was a kid. I have built them for other people, and I have been a expert when it comes to troubleshooting.

But onto the story...

When I decided to build this PC, I ended up using my old tower, monitor, keyboard, mouse, and power supply. Everything else was new. I bought a new motherboard, a new processor, a new hard drive, as well as some new RAM. The motherboard I bought was a Gigabyte MA78GPM-DS2H, the processor, a AMD Phenom 2+ Quad Core 2.2ghz, a hard drive, Seagate 1TB 3200rpm, and 2 sticks of RAM, Ballistix DDR2 8500 1GB each stick (total of 2gb of ram).

Now, this motherboard came built in with a integrated graphics card. A radeon HD3200. For awhile, I ran the PC off the integrated graphics card. The only thing I used the PC for is random media (watching movies, youtube, downloading music and anime and such) and playing a 7 year old game, Final Fantasy XI online. Now, FFXI worked fine on my previous gaming rig, even at the highest settings. Being a older game, it's not incredibly demanding to run. I put it up on it's highest settings, and it ran absolutely fine, if not better than my previous gaming PC.

Everything was perfectly fine, until one day... I got a little extra money again, and decided I would upgrade. I decided I would get a new tower, 2 more sticks of ram, and a XFX GeForce GTS250 graphics card.

I followed all the procedure's to the tee. I uninstalled all the drivers for the integrated graphics card, put the new one in, booted up the PC, turned off the integrated card in the Bios, and proceeded to install the drivers for the GTS250. Everything ran great for awhile. The PC was fast, looked good, graphics were sharper and brighter than ever. I was completely happy, till one day... One day about 2 weeks after getting the new graphics card, RAM, and Tower...

This is when the hauntings started...

All of a sudden one day, I started noticing a strange lag problem in FFXI. When I was moving around, everything was smooth, and as normal... But once every 15-20 seconds, the frame rates would "stutter". They would freeze, for just a fraction of a second and continue. So I would be running along, perfectly smooth, and every 15-20 or so seconds for a brief fraction of a second the FPS would drop down to 0 then continue as normal.

I started wondering what this could be, so I started troubleshooting. I started by making double sure none of the ATI drivers remnants remained anywhere, even in the registry. I tried downloading the latest GTS250 drivers. None of it helped... I then went to what seemed like the next possible cause, and checked the RAM. It turns out the RAM I had just purchased was a different speed, and brand. I thought surely this was the problem, and I had neglected to notice this important detail.

I took the ram back to the store, and got some RAM that was the exact same brand, model, speed, everything, as the original two sticks. So now I had 4 perfectly matching sticks of 1GB ram (4gb total). I booted up the PC and the game, only to find out I was still having the same problem... I then went to the next step, and removed the two original pieces of RAM and tried running off the two newer sticks. Still, the problem was there.

After this, I figured it could be some kind of software related issue that was deep within windows, so I did a FULL (not quick) reformat, reinstalled windows, and the problem was still there... At this point I tried the next most possible cause, and replaced the hard drive. I got a brand new Western Digital 1TB Caviar Black hard drive. I slapped it in, installed windows, downloaded my game, installed all the updates and what have you, and still... The problem was there.

Another thing to note is, with FFXI, you cannot play the game unless you are always running on the most updated version. It won't let you sign in. But it's easy to update. Before you sign in, if there are any updates it simply automatically downloads them. This includes new content, bug fixes, etc.

At this point I started getting worried. I went back to the PC store to ask what the problem could possibly be. They said although highly unlikely (which I knew myself) it could be a compatibility issue between using a GeForce card on a AMD chipset/motherboard/processor. I shrugged it off, took a deep breath, and returned the GTS250. I then bought a Diamond Radeon HD4780. I took it home, and to be extra safe once again, did a full reformat and reinstalled windows. I downloaded the latest drivers for the HD4870, got everything downloaded, booted up, and ready to go.

I signed into FFXI, only to notice a even worse horrow. Now, for some reason, the lag had gotten worse. Not only was there the stutter every 15-20 seconds, but there was general, flat out, LAG. The kind you get when you are running too many background applications, doing too much at once, or your PC just isn't powerful enough for the game you're playing. Now, take note, I was running no background applications (and was sure to check many times) and only running FFXI.

At this point I started thinking it was either a FFXI server issue (although I had asked on FFXI boards and no one else was experiencing it) a internet lag issue, or something else... But then... My PC started randomly crashing. Out of no where. It would some times freeze completely, it would some times just freeze a application, but most of the time it would blue screen and just restart itself. I tried rolling back the drivers, and using older drivers, updating newer drivers, etc. I tried all I could with the 4870 as far as drivers go.

With all that said and done I figured it had to be one of two things, the motherboard, or the processor. So naturally, what did I do? I tried replacing them. One at a time. I bought another AMD Phenom 2+ Quad Core, but this one was a bit more powerful, at 2.8Ghz. I tried popping it in and giving it a go... And still... It did absolutely nothing...

At this point I figured, sadly, the only thing it could be is the motherboard. I bought a brand new motherboard. It was a Gigabyte, almost identicle to mine, but I think it had one number in the name slightly different. I was told it was fine if I didn't reinstall windows since I was using the same chipset, as long as I remembered the bios settings just in case. I put it in, windows was working just fine, everything booted up, and again, nothing had changed. The lag was still there...

I had tried everything. Nothing was fixing the problem, so I took out the new motherboard, put the old one in, and figured I would test something out... I took out the Radeon 4870, uninstalled the drivers, and switched back to the integrated video card, being sure to update the drivers and what not. This is when it gets odd.

Now the bad lag from the HD4870 was gone, everything was back pretty much to normal, but that stutter was still there. I was back to Square One. Not only that, but for some reason, I kept having the PC freeze ups and crashes.

One of the only things I hadn't tried at this point was replacing the power supply. So I went and bought a brand new, thermaltake 600w power supply, a very good brand from what I've seen and read. I slapped it in, made sure everything was hooked up right, powered up, and of course, the problem was still there.

And this is where I am now...

I have no idea what to do, how to fix this problem. I've even tried testing different wall outlets to see if it was a power issue. I tried calling my cable company and having them resend the signal and restart my modem. I don't know what else I can try at this point, or what has caused this issue.

At this point the only thing I can do is try rebuilding from Square One. I remember my old gaming PC was a intel system. I've been tempted to take back as much of this as possible and get a complete intel setup. A intel processor, a intel motherboard, possibly a new hard drive, some new RAM? I'm not sure. I'm just not sure what to do at this point, so I come to you...

Does anyone know, what could possibly be causing this, what steps I could try taking, what I could try doing? I hope you read all the steps I did to this point by now, and if you have, I hope maybe you can give me some sort of advice.

Thank you very much for your time and for reading this.
 
Reinstall Windows would be step 1.
Step 2, see if you can borrow another working harddrive from someone and clone your new install over to that, see how that works.

A couple days ago I was having weird stuttering in a few games I was playing, turned out that one of the websites I was looking at in Chrome was causing it, tho i'm not sure how.

Check your event log and see if windows is showing errors anywhere(probably wont but worth a try).

You could try running a livecd(actually usb) copy of windows and see how that works, it would be quite a bit slower but that would remove the harddrive from the picture.

Many many many things to try...let us know when you need more ideas.
 
Reinstall Windows would be step 1.
Step 2, see if you can borrow another working harddrive from someone and clone your new install over to that, see how that works.

A couple days ago I was having weird stuttering in a few games I was playing, turned out that one of the websites I was looking at in Chrome was causing it, tho i'm not sure how.

Check your event log and see if windows is showing errors anywhere(probably wont but worth a try).

You could try running a livecd(actually usb) copy of windows and see how that works, it would be quite a bit slower but that would remove the harddrive from the picture.

Many many many things to try...let us know when you need more ideas.

Thank you for the reply. However, I've done both steps 1 and 2. I've reinstalled windows many times now and tried using a brand new hard drive.

As far as error reporting goes, I have a program called "Latency Checker", maybe some of you know of it? When I boot up FFXI and move around in game, it spikes up in the red really high and says that there is a device or driver on my machine not functioning properly causing the errors.
 
Sorry about that I must of missed a paragraph. Understanding that you've replaced all the parts, have you run a memtest on any of your hardware configs to see if you have multiple sticks of bad ram? You changed motherboards, but to an almost identical one, have you tried using other versions of the various motherboard drivers? Is the computer crashing when you arent gaming?
 
Ouch... You've basically spent money on 2 pc's trying to fix this problem..

You've basically tried everything... Is the CPU on stock clocks?

I'm really think it's a game problem.
 
Sorry about that I must of missed a paragraph. Understanding that you've replaced all the parts, have you run a memtest on any of your hardware configs to see if you have multiple sticks of bad ram? You changed motherboards, but to an almost identical one, have you tried using other versions of the various motherboard drivers? Is the computer crashing when you arent gaming?

I could never figure out how to run Memtest sadly :(

As far as the various other motherboard drivers, I already took it back to the store, so that's not an option anymore sadly *cry*

And yes, the PC crashes even when I'm not gaming, and lags in booting up applications, going into folders, etc. It also lags on streaming video/audio like youtube.
 
I could never figure out how to run Memtest sadly :(

As far as the various other motherboard drivers, I already took it back to the store, so that's not an option anymore sadly *cry*

And yes, the PC crashes even when I'm not gaming, and lags in booting up applications, going into folders, etc. It also lags on streaming video/audio like youtube.

I'm with cooleye on this... sounds like a problem with the ram. Try working with 1 ram module, or maybe two if your system won't run on one.

If it doesn't help, try running memtest. It can be downloaded here. Just burn it onto a cd, put it in, restart your computer and boot from cd. It'll take a while to completely run it, but if there's a problem, it will find it.
 
I'm with cooleye on this... sounds like a problem with the ram. Try working with 1 ram module, or maybe two if your system won't run on one.

If it doesn't help, try running memtest. It can be downloaded here. Just burn it onto a cd, put it in, restart your computer and boot from cd. It'll take a while to completely run it, but if there's a problem, it will find it.

Yeah, I've tried just running 1 stick, and tried 3 different brands, all brand new. I don't think it's the RAM, but I'm going to try the memtest anyways and see if it finds anything. Thanks for the help.
 
I actually recommend Memtest for Windows. No need to fiddle around with getting a bootcd made. I use it all the time, and when theres a memory issue it always finds it. http://hcidesign.com/memtest/download.html

Another trick I use a lot is a Hirens bootcd, but put on a USB flash drive instead. This cd/USB has almost any repair and diagnostics tool you could ever need on it. Its more a matter of figuring out which ones work best for you, since there are so many to choose from. The copy on this website also has a mini-XP on on the drive so you can test stuff in windows without using your current install. FYI not sure if its technically legal unless you own a copy of windows and all the tools on it, but its a wonderful thing! http://www.hirensbootcd.net/usb-booting.html
 
Cooleyes:
The only problem with memtest for windows is the program does not have access to all of the memory (windows is using some) that is why most people use the boot CD.

Lelouch:
Sorry i am at work and don't have the time to read the whole thing.... did you check temperatures? I noticed some strange problems with a 939 board i had, it turned out the chipset was extremely hot. Put a fan on it and all was good. If that doesn't work call the ghost hunters :confused:
 
Lelouch:
Sorry i am at work and don't have the time to read the whole thing.... did you check temperatures? I noticed some strange problems with a 939 board i had, it turned out the chipset was extremely hot. Put a fan on it and all was good. If that doesn't work call the ghost hunters :confused:

Good point. Open the case and put a nice big box fan blowing directly into the computer. Overheating can cause all sorts of weird things to happen.
 
Lelouch:
Sorry i am at work and don't have the time to read the whole thing.... did you check temperatures? I noticed some strange problems with a 939 board i had, it turned out the chipset was extremely hot. Put a fan on it and all was good. If that doesn't work call the ghost hunters :confused:
+1 That would make sense. 4870's are heat generators also.
Download and run this and post your temps.
http://majorgeeks.com/Core_Temp_d5665.html
I run this everyday I turn on my pc. Right now I'm getting 34,29,29,34 out of OCed 3.2 ghz quad. Are you using the cpu cooler that came with the processor?
 
What PSU are you using? Maybe the old PSU can't cope with the Video cards.

One of the only things I hadn't tried at this point was replacing the power supply. So I went and bought a brand new, thermaltake 600w power supply, a very good brand from what I've seen and read. I slapped it in, made sure everything was hooked up right, powered up, and of course, the problem was still there.

I think 600w should be enough.

edit
what model is the power supply? maybe it is one of those odd ones that has a 1 amp 12 volt rail (exaggeration i know).
 
Perhaps its something else that you have kept the same through all of this hardware...card reader? Keyboard or mouse? What else has always been plugged into the system? Bad sata cable maybe?
 
Hello everyone, thank you for the replies.

To answer a few questions.

I have indeed checked the temperatures inside, that was one of the first things I checked. My CPU was running at 40c and my 4870 (when it was in) was running at about 42c. So as far as temperatures go, should be normal.

My power supply is a ThermalTake. It's a good brand from what I've heard and read. People don't give them enough credit but it should be in the same league as Coolermaster and Corsair on PSU's. It's a very quality built PSU and wasn't cheap either.
 
Perhaps its something else that you have kept the same through all of this hardware...card reader? Keyboard or mouse? What else has always been plugged into the system? Bad sata cable maybe?

I used a brand new SATA cable that came with the new hard drive when I used that new hard drive. The monitor has been used, keyboard, and mouse. They are all plug and play and have no software. I've used the same modem of course.
 
How old is the modem? That could be the problem when online gaming. Do you ever reset it? Clear its cache?
Have you tried running the computer out of the case? When I build a new computer I always start it out of the case first. You just never know if you got a bad MB.
 
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