Back in October 06' I had an issue with an order I placed for 2 7950gt's. It seemed they took my order but it hung there for days no getting processed. After numerous calls and e-mails...I mean LOTS. I was told sorry your order was declined because of authorization.
Make a long story short, they needed authorized, but for over a week and a 1/2 I was told its being processed...just be patient. So after *I* called my bank to authorize the charge, and called Newegg back to let them re-do my order I wrote about them on Resellerratings. Not the best review.
I got an e-mail from Jason A Salinas appologizing for the mix up. Fair enough. He wrote me :
"One thing that concerns us greatly is the fact that
> you are not satisfied with us, and the chance of
> losing such a great customer over this
> misunderstanding. We honestly cherish you as family,
> and we would never intentionally attempt to make you
> upset. If its' not asking too much, we would like
> for you to accept a store credit for the amount of
> $75.00. This will give us a great opportunity to
> have you back, and allow us to provide you the
> service that you deserve. There is no minimum to
> buy, and no expiration date for the credit. Simply
> contact me when you place your next order, and I
> will make sure it is handled properly"
Fast forward to today. I place my order last night for my new system. I e-mailed Jason and let me know I would like this credit to be applied to my order.
SOOOooooOOOO. Do you think they will stay true to the $75 credit that was offered October 06??? Or will there be an excuse why it cant be done? Like I ordered on Sunday, Jason no longer works here, thats not our policy, etc. OR do you think the Egg will come through? Taking prediction now
Make a long story short, they needed authorized, but for over a week and a 1/2 I was told its being processed...just be patient. So after *I* called my bank to authorize the charge, and called Newegg back to let them re-do my order I wrote about them on Resellerratings. Not the best review.
I got an e-mail from Jason A Salinas appologizing for the mix up. Fair enough. He wrote me :
"One thing that concerns us greatly is the fact that
> you are not satisfied with us, and the chance of
> losing such a great customer over this
> misunderstanding. We honestly cherish you as family,
> and we would never intentionally attempt to make you
> upset. If its' not asking too much, we would like
> for you to accept a store credit for the amount of
> $75.00. This will give us a great opportunity to
> have you back, and allow us to provide you the
> service that you deserve. There is no minimum to
> buy, and no expiration date for the credit. Simply
> contact me when you place your next order, and I
> will make sure it is handled properly"
Fast forward to today. I place my order last night for my new system. I e-mailed Jason and let me know I would like this credit to be applied to my order.
SOOOooooOOOO. Do you think they will stay true to the $75 credit that was offered October 06??? Or will there be an excuse why it cant be done? Like I ordered on Sunday, Jason no longer works here, thats not our policy, etc. OR do you think the Egg will come through? Taking prediction now