Why I'll always buy from BFG

[emceepecks]

Last saturday I noticed my BFG 6800GT OC was idling 10-15 degrees hotter than it should, but I didn't really think much of it. Later than night while gaming, I noticed artifacts, so I checked my temps and the GPU was at 93c . The card never went above 70 on full load before, so something was wrong. I called BFG tech support. I explained to the guy my situation and he told me that they'll ship me a replacement and to ship my card back using the prepaid UPS sticker. Talk about support! The call took place at about 1 AM and was wrapped up in less than 10 minutes.

I got the card today which is pretty amazing since it was sent out on Monday. It was packed with plenty of foam and bubble wrap and was not damaged.

I thought I'd share a good RMA story for a change. BFG really values their customers. No other company I know of offers 24/7 tech support and a lifetime warranty. I know my next card will be a BFG

 

[Jetster220]

eVGA offers a pretty good warranty like that as well.

 

[Deadman93723]

Yeah, BFG and eVGA have the best customer support. Now, on the other hand, there is Creative, their RMA process is so friggin' slow, I'm about to rip my hair out.

 

[ziggo0]

I'm guessing you wanted to avoid remounting the heatsink or cleaning it out?

 

[emceepecks]

I'm guessing you wanted to avoid remounting the heatsink or cleaning it out?

This had already been done fairly recently so I knew it wasn't the problem.

 

[Prot]

I know it's unrelated and don't take it as a thread crap, but what the hell is that thing that you have as an avatar emceepecks?

 

[allen1090]

I know it's unrelated and don't take it as a thread crap, but what the hell is that thing that you have as an avatar emceepecks?

its a finger puppet/monster thing

 

[emceepecks]

its a finger puppet/monster thing

LOL, he's right. It's kinda hard to see the little guy, but that was the best picture I could find.