- Joined
- Jan 5, 2005
- Location
- Ormond Beach, FL.
I see at least 8 bent pins on your second picture.
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My feeling is that I should have bought an Asus top end mobo instead, saved some cash and still had it three weeks earlier.
Edit. Guess I should add one of the before pic's, it's on the right.
I see at least 8 bent pins on your second picture.
She has been a good rig until lightning came in on the cable and killed the NIC along with the modem and router. It is not even possible to bend any pins on an AMD after it is installed in the socket. The Intel socket design is pretty crappy and will actually degrade each time a CPU is installed and removed.I like your sig rig. Bend a couple pins on that cpu, NP get em' straightened out in just a few minutes, unless folded over completely. That's a little more challenging.
Hope the RMA goes fast and smooth.
It's not just Giga that runs into this. It's a prominent issue on certain lines of ASUS boards especially but also happen with every other board out there. The main thing is buying from somewhere that won't screw you, in which case I order motherboards from only Amazon, because if you have bent pins, good luck getting NewEgg to replace it (they claim Customer Induced Damage) and may actually charge the card on your account and ship you out a new one. (been through this many times).
You will not be charged for return shipping.
Seems to me you are expecting too much out of customer service.
There is a great deal of customer dissatisfaction with most of the major motherboard manufacturers. None of them seem very willing to own up to defects or failures in their products. The one exception may be ASRock.
Impatient, you betcha, I didn't pay for 2 day air shipping twice so far because I am a patient person, it's because I needed them. This may be the usual RMA but I wouldn't know, I have never received a defective product that I can remember. I am probably more irk'ed than before because of the picture sent to me that shows more damage than it had when I sent it, most folks would. Notice any similarities to this thread about Asus?
This may be the usual RMA but I wouldn't know, I have never received a defective product that I can remember. I am probably more irk'ed than before because of the picture sent to me that shows more damage than it had when I sent it, most folks would. Notice any similarities to this thread about Asus?
People complain about Asus and you've had half a dozen Gigagyte RMA's? The only Asus board I have ever had issues with was self inflicted. That's all I have ever used except when the 2600K came out, I bought a Gigabyte board....that was recalled anyway.
By two weeks, do you mean from when it gets there or they actually confirm that they have it, because that's already been a week difference?Gigabyte averages 2 weeks total RMA time start to finish. At least they're consistent.
My thinking exactly. You can see that by doing that they sent me a picture that proves the socket was defective, right?I can almost guaranty that they put a CPU in that board to test with, that's why there's more damage than when you sent it.
No tech at any manufacturer is going to care what you say is wrong with it. They're going to pop a chip in it and test and diagnose it themselves regardless. That's their job.
You are right, I know, everyone gets the same treatment. Had I not received the picture I would have been OK with it. Reminds me of dealing with the DMV, except I have to deal with them again.In my half a dozen dealings with Gigabyte RMA's, you're being treated no different than I was. Relax.
Two weeks from the time I sent it to the time it arrived back to me, give or take a day. That was my experience, your's may be different.By two weeks, do you mean from when it gets there or they actually confirm that they have it, because that's already been a week difference?
IMO, probably, but my opinion doesn't mean squat to them.My thinking exactly. You can see that by doing that they sent me a picture that proves the socket was defective, right?
Two weeks from the time I sent it to the time it arrived back to me, give or take a day. That was my experience, your's may be different.
I guess we will find out soon enough, I Emailed them this morning with regards to suspicion that the socket or retention was defective with a link to this thread. Either way I can't say that it has been a good experience so far. I also found a page on their "Request for service" page that saysIMO, probably, but my opinion doesn't mean squat to them.
Socket damage is probably the single most abused reason for RMA. It's the easy way out to just say that all socket damage is user inflicted. Most if not all manufacturers use this method of reasoning.
. My bad for calling, I guess I should have read every linked page on their site.The turn around time is normally 5 working days plus transit time. If you need faster service, please contact our customer service representative via email
I skrewed some pins on accident. left the MB at an angle and the CPU dropped and slid out taking pins with it.
Bought a lighted maginifying glass and used a jewlers screwdriver to gently align them.
Board works great