My name is Chris Morley. I work for Directron.com.
What this boils down to is that the customer is ****ed because we wouldn't overnight a drive bezel to him. We were willing ship at our expense, just not overnight.
The case was damaged by UPS two times in a row. This was not our fault. Both times we did our best to fix the situation.
What blows my mind is that people like Pinky, who are cleary itching for a fight and have never even DEALT with us before, are so quick to judge something about which they know NOTHING about.
What I know is that John spends all day long doing discrepancy reports. That's right, we have a full-time guy that takes care of people like this who may have issues with their order. I know that John spends all day fixing these problems, be they our fault or someone else's, and he gets underpaid for it and has to deal with customers yelling at him, cussing at him, insulting him, and other uncivilized behavior. You also don't get to see him take it all day, every day, and still do his job, and still fix the problems to the best of his ability. Yes, sometimes it gets to him, but I know that he still does his best. It's not in his interest to 'screw' the customer. And if this is all about getting something for nothing (free upgraded shipping), then I would question who is getting screwed by whom.
Sometimes people want something for nothing. That's fine. But when you throw a temper tantrum and drag our name into the mud because of it, that's just childish and uncalled for.
We at Directron.com work our ASSES OFF EVERY DAY FOR YOU PEOPLE. We work long hours, and we bend over backwards. Most of the time we enjoy it. We enjoy making people happy...be it either through our low prices or otherwise, who doesn't enjoy that? But it's these type of threads that make us shake our heads and wonder why we put up with it every day.
What this boils down to is that the customer is ****ed because we wouldn't overnight a drive bezel to him. We were willing ship at our expense, just not overnight.
The case was damaged by UPS two times in a row. This was not our fault. Both times we did our best to fix the situation.
What blows my mind is that people like Pinky, who are cleary itching for a fight and have never even DEALT with us before, are so quick to judge something about which they know NOTHING about.
What I know is that John spends all day long doing discrepancy reports. That's right, we have a full-time guy that takes care of people like this who may have issues with their order. I know that John spends all day fixing these problems, be they our fault or someone else's, and he gets underpaid for it and has to deal with customers yelling at him, cussing at him, insulting him, and other uncivilized behavior. You also don't get to see him take it all day, every day, and still do his job, and still fix the problems to the best of his ability. Yes, sometimes it gets to him, but I know that he still does his best. It's not in his interest to 'screw' the customer. And if this is all about getting something for nothing (free upgraded shipping), then I would question who is getting screwed by whom.
Sometimes people want something for nothing. That's fine. But when you throw a temper tantrum and drag our name into the mud because of it, that's just childish and uncalled for.
We at Directron.com work our ASSES OFF EVERY DAY FOR YOU PEOPLE. We work long hours, and we bend over backwards. Most of the time we enjoy it. We enjoy making people happy...be it either through our low prices or otherwise, who doesn't enjoy that? But it's these type of threads that make us shake our heads and wonder why we put up with it every day.
.
