What!?!? I wrote an eloquent and hugely praising e-mail of commendation to them 3 years ago because I was so impressed, but I never got anything in return! I wasn't expecting a response. I just wanted someone over there to know that their efforts were appreciated. I felt fine about not getting responded to until reading this thread, haha! Maybe they weren't doing nearly as well then as they are now and couldn't afford to give out gifts?