Has anyone dealt with Gigabytes RMA's. I sent my motherboard to them a couple weeks ago and I got a email today stating their sending it back. But they failed to mention if they fixed the issue or if their sending me a new board or a refurbished one. What should I expect?
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Gigabyte RMA?
- Thread starter KGTR312
- Start date
- Joined
- May 15, 2006
I haven't personally dealt with Gigabyte's service, but most companies will send refurbished hardware back. The only company I've worked with that has not done this was Corsair. I've sent them back a few power supplies and they always have sent me new in box units. Usually upgrades ones, at that.
- Thread Starter
- #4
- Thread Starter
- #5
I called UPS to confirm the shipping. They sent it via UPS using UPS Standard shipping method. It's going to take 8 days, It getting shipped from California to Ontario. So far my expenses are $35 to ship it there and $11 to clear customs, a total of $46. Also UPS stated that Gigabyte valued the package a $20, I'm guessing this is how much the repair costs them.
- Thread Starter
- #7
I got to say, not the best costumer service. I got hung up on the first time I called. Second time I couldn't hear the agent. I asked him about my RMA status he did say there was bent CPU pins in the CPU socket that they repaired, so I will be getting back my original board. Anyway, I can't wait to get it back, my computer is a mess right now. I will keep you guys posted if anything else comes up.
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