- Joined
- May 7, 2005
well i finally have gotten around to sending back the faulty hardware thats accumulated over the last few months.here are the culprits along with who ill be contacting.
asrock dual775-vsta,newegg.
crucial ballistix ddr 500 4x256mb,crucial technologies.NO RECIEPT
enermax noisetaker 600(eg701ax),enermax.
i thought it might be helpful for those that may have to deal with these companies in the future.
first up is newegg.
well not much to say here lol.they rule!took a little bit to connect with a rep but the process was utterly pain free.asked for my order#.confirmed my name and address.i told them what the problem was(bad mb/no video output).they asked if i would like it replaced i said yes.waited a few minutes for them to issue a rma# and free shipping label and done(both were in my inbox within 5 mins of hanging up!).entire process including waiting for the rep to get on the line was maybe 10 mins.hows that for pain free?
UPDATE:15 days and counting,not happy.
next up is crucial.
contacted a cs rep within a few seconds...literally.asked what they could do for me.i explained that none of my 4 modules would pass test 5 of memtest86+ and that i had no reciept for them.rep assured me that having no reciept was no problem at all.cs rep asked for the bl# on the modules and asked how i would like to have these replaced after explaining the options they offered(crossship and wait for product).i chose wait for product and he asked me to hold.waited 3-4mins and he came back with the rma# and shipping address.total time for rma# was maybe 7-8 mins.i found the beginning rma process to be nearly as great as newegg.the only drawback was no free shipping label but thats just nit picking.
UPDATE:just recieved a email stating that they have recieved the memory and will process the rma as quickly as possible.very apologetic.so far so good
UPDATE:just recieved the memory yesterday.overall im very very impressed with the crucial rma process.
6 day turnaround.from rma # to the product being delivered.exellent support imho,fastest of the 3 rmas by a mile.
and finally enermax.
was a bit thrown off with the name of the company that picked up the phone(nothing enermax in the name?)asked them if they were the correct place.rep assured me they were the enermax rma dept.explained my problem(fans spin up for a quick second then nothing).rep explained that i needed to send them a copy of my reciept before they could do anything.got the email addy and thats where im at with this one.
ill update this when i get to the rma process.
UPDATE:right then!i emailed my reciept to the cs rep i spoke with at maxpoint(enermax rma dept).sent him the reciept via email.he responded by telling me that because the psu was purchased at svc.com that i would have to contact coolergiants and set up the rma thru them(apparently coolergiants is a subsidiary of enermax).SIGH this i wasnt very happy about.i told him where i bought it from the first time i spoke with him over the phone.SO i call coolergiants and talk to their cs rep(i say this because im not sure they have more than one).she sends me the pre-rma form and asks for the reciept when i send this back to her.so i do.i emailed it to her at around 5:30.at 7 i get a call from her asking me why i have a rma# written on my reciept.i explain to her that its the case# from my very first email contact with enermax cs.the one they issue you via email so that you can track the progress of your request.she has a little difficulty understanding what im talking about.so i very carefully explain again.this time she gets it.apparently the case#s and rma#s are very similiar.
she tells me she needs to take care of the case# thats on file so that it doesnt cause any problems with the rma.she will then issue a rma# along with rma instructions.around 8pm i recieve the email with the rma# and have the psu boxed up and ready to go.i will get it shipped outtomorrow and keep my fingers crossed that the rest of the process isnt quite as slow lol.i do have to give the coolergiant rep credit tho.she actually called me to take care of a potential problem which most companies wouldnt do.
so far its pretty obvious that the right hand doesnt know what the left is doing.i dont see this as a cs rep problem but a policy issue that needs to be dealt with from the top down.took nearly 2 1/2 days to get the process rolling...not impressed.
updates with turn around times etc once i get everything back to follow.
asrock dual775-vsta,newegg.
crucial ballistix ddr 500 4x256mb,crucial technologies.NO RECIEPT
enermax noisetaker 600(eg701ax),enermax.
i thought it might be helpful for those that may have to deal with these companies in the future.
first up is newegg.
well not much to say here lol.they rule!took a little bit to connect with a rep but the process was utterly pain free.asked for my order#.confirmed my name and address.i told them what the problem was(bad mb/no video output).they asked if i would like it replaced i said yes.waited a few minutes for them to issue a rma# and free shipping label and done(both were in my inbox within 5 mins of hanging up!).entire process including waiting for the rep to get on the line was maybe 10 mins.hows that for pain free?
UPDATE:15 days and counting,not happy.
next up is crucial.
contacted a cs rep within a few seconds...literally.asked what they could do for me.i explained that none of my 4 modules would pass test 5 of memtest86+ and that i had no reciept for them.rep assured me that having no reciept was no problem at all.cs rep asked for the bl# on the modules and asked how i would like to have these replaced after explaining the options they offered(crossship and wait for product).i chose wait for product and he asked me to hold.waited 3-4mins and he came back with the rma# and shipping address.total time for rma# was maybe 7-8 mins.i found the beginning rma process to be nearly as great as newegg.the only drawback was no free shipping label but thats just nit picking.
UPDATE:just recieved a email stating that they have recieved the memory and will process the rma as quickly as possible.very apologetic.so far so good
UPDATE:just recieved the memory yesterday.overall im very very impressed with the crucial rma process.
6 day turnaround.from rma # to the product being delivered.exellent support imho,fastest of the 3 rmas by a mile.
and finally enermax.
was a bit thrown off with the name of the company that picked up the phone(nothing enermax in the name?)asked them if they were the correct place.rep assured me they were the enermax rma dept.explained my problem(fans spin up for a quick second then nothing).rep explained that i needed to send them a copy of my reciept before they could do anything.got the email addy and thats where im at with this one.
ill update this when i get to the rma process.
UPDATE:right then!i emailed my reciept to the cs rep i spoke with at maxpoint(enermax rma dept).sent him the reciept via email.he responded by telling me that because the psu was purchased at svc.com that i would have to contact coolergiants and set up the rma thru them(apparently coolergiants is a subsidiary of enermax).SIGH this i wasnt very happy about.i told him where i bought it from the first time i spoke with him over the phone.SO i call coolergiants and talk to their cs rep(i say this because im not sure they have more than one).she sends me the pre-rma form and asks for the reciept when i send this back to her.so i do.i emailed it to her at around 5:30.at 7 i get a call from her asking me why i have a rma# written on my reciept.i explain to her that its the case# from my very first email contact with enermax cs.the one they issue you via email so that you can track the progress of your request.she has a little difficulty understanding what im talking about.so i very carefully explain again.this time she gets it.apparently the case#s and rma#s are very similiar.
she tells me she needs to take care of the case# thats on file so that it doesnt cause any problems with the rma.she will then issue a rma# along with rma instructions.around 8pm i recieve the email with the rma# and have the psu boxed up and ready to go.i will get it shipped outtomorrow and keep my fingers crossed that the rest of the process isnt quite as slow lol.i do have to give the coolergiant rep credit tho.she actually called me to take care of a potential problem which most companies wouldnt do.
so far its pretty obvious that the right hand doesnt know what the left is doing.i dont see this as a cs rep problem but a policy issue that needs to be dealt with from the top down.took nearly 2 1/2 days to get the process rolling...not impressed.
updates with turn around times etc once i get everything back to follow.
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