Weird dialup problem... can you help me out?

[Mikes95XLT]

Hey guys

I have tried everything and I can't figure out why my uncle gets kicked off his dialup connection.

Background: Completely new system built by me. About 2 weeks old, completely updated with SP2 and all other updates. Bought an internal modem from Best Buy, installed it, works fine.

Problem: Stays connected for 10 or 20 mins and then kicks them off, even when downloading or viewing webpages. ISP says it's spyware, which is BS because I checked and there isn't any. I'm completely lost. Any ideas?

Thanks for the help...

 

[Slackfumasta]

Make sure you are disabling call waiting when the modem dials.

Also, you used to be able to call your phone company and have them do a line noise check on your phone line; sometimes they would find some wiring problems or degraded cables that were causing connection problems like this.

Alternatively, get him to spend $29.99 a month and hook him up with DSL.

 

[OCdragon]

Could be you need to sending "Pings" upstream to your network while doing your downloads/Web Browsing, otherwise your connection is treated as "Idle" and got disconnected. Did you try the Properties in your Dial-up, there should be a drop-down menu saying "Do you want pinging your network" continuously so that your connection is being treated as connected. Enable that and try again.

Regards

 

[winterhavok]

Even if it was showing idle, most ISPs give you a 30-40min window before it drops you. You may want to test your phone line see if there is any interference going on there (though I am expecting it to be on server-side and they don't want to mess with it).

 

[flapperhead]

could be any of the above or even a noisey (impulse hits) telephone line..