Does the picture count as part of the description on ebay?

[sandrock]

http://cgi.ebay.com/ws/eBayISAPI.dl...MEWN:IT&viewitem=&item=150092818835&rd=1&rd=1

I won an auction for a cisco switch on ebay, just received it today. The description of the item was very short and simple. The picture clearly shows the rack mount hardware attached to the switch, however I did not receive these. Though it was not explicitly stated in the text description that the rack mount hardware came with the auction, it is in the picture. Personally, I consider the picture of the item part of the description. What is everyone's opinion about this?

 

[Adragontattoo]

email the bidder and ask before you start a big stink. I see NO info other then Cisco rackmount pulled from working environment. Nothing about what HW does or doesnt come with.

 

[hitbyaprkedcar7]

The picture counts as the description unless the seller states that a certain peice of hardware in the picture is not included. Otherwise, everything in the picture should be yours. Just like advertisements that say *Phone not included, etc.

 

[jivetrky]

I'd definitely contact the seller and see if you can get the brackets. They ARE in the picture, and are even ATTACHED, so if I was purchasing, I would expect them to be there.

My guess is that they had several of these and just used a single pic to represent them all. But either way like I said, if I was buying I would expect the brackets. Send the seller an email and see if you can get them...if not, see if you can find them somewhere else. Then tell the seller how much they will cost you and see if he will refund for the amount that the brackets will cost you. Worth a shot.

 

[eaglescouter]

I'm with you on this one. A rackmount switch with no mount ears is not a rackmount switch.

 

[sandrock]

Contacted the seller, they are going to send a pair of brackets free of charge. Thanks for the opinions everyone.