I would just like to share my brief experience. I bought a motherboard in the last month and had several issues with the install - which most were my error - quick learning curve later and I still have POST beeps when I boot.
After much research, I decided to chance the EVGA technical support through their website - email request type thing. After filling out system specs and sending off the question about the double beep at bootup, on a sunday night, I received an email before I was up on monday morning!
Here is the conversation:
Notice the times. The answer speaks for itself. After unplugging both USB devices, beeps were gone. Problem solved.
I am posting this because I am very impressed with EVGA's technical support. Is my case isolated, or is this common? Regardless, I am simply used to dealing with Asus, Gigabyte, MSI and other big brands, which in the past have been difficult to reach and deal with. Maybe this has changed recently, but in last 2-3 years, calling or emailing a big brand would start a long journey of phone calls, waiting on the line, getting vague answers, long trails of emails with "try this", "how about this" etc... Sometimes begining with absolutely ridiculous things like "is your PC plugged in" etc... That is why I was so reluctant to begin anything with EVGA in the first place.
Share your experience with EVGA, or any other brands for that matter.
-D
After much research, I decided to chance the EVGA technical support through their website - email request type thing. After filling out system specs and sending off the question about the double beep at bootup, on a sunday night, I received an email before I was up on monday morning!
Here is the conversation:
Thank you for contacting the EVGA Customer Service Team.
My name is Matthew Moser and I will be answering your question today. Please do not reply to this email, submit any follow up questions here
Question (5/16/2010 5:23:56 PM):
When I boot the computer, I get two beeps during post. It then proceeds to windows and works fine. I use to get 1 long 3 short, at which point Win7 would detect 4G but show 2.99G usable.
After re-seating, I now only get 2 beeps. Occasionally, I will get a single short beep.
My question, is that if those beeps are present, but I can still use my PC as per normal, is this something I should be worried about? RMA ram? I noticed my specific module was not in the EVGA compatibility list, maybe its a simple incompatibility?
Thanks
Answered By Matthew M (5/16/2010 6:01:18 PM):
Hi Francis,
For the beeping if you always got video it will beep for each USB device attached to the system. Set the Low Memory Gap in the BIOS from Auto to 3GB. It will be under Frequency/Voltage Control->Memory Configure. If there is no change check the CPU socket for any missing or damaged pins.
Please contact us back if these suggestions do not resolve the memory issue.
Thanks,
Notice the times. The answer speaks for itself. After unplugging both USB devices, beeps were gone. Problem solved.
I am posting this because I am very impressed with EVGA's technical support. Is my case isolated, or is this common? Regardless, I am simply used to dealing with Asus, Gigabyte, MSI and other big brands, which in the past have been difficult to reach and deal with. Maybe this has changed recently, but in last 2-3 years, calling or emailing a big brand would start a long journey of phone calls, waiting on the line, getting vague answers, long trails of emails with "try this", "how about this" etc... Sometimes begining with absolutely ridiculous things like "is your PC plugged in" etc... That is why I was so reluctant to begin anything with EVGA in the first place.
Share your experience with EVGA, or any other brands for that matter.
-D