- Joined
- Oct 6, 2004
- Location
- Philly
I ordered about $210 worth of water-cooling equiptment from Jab-tech within a span of about 10 days. One of the blocks I ordered came witha big scratch where the block makes contact with the GPU. No biggie, I'll just lap it and it will be all better! Unfortunately, the same GPU block came with a missing part. Needless to say, I contacted Jab-tech in regards to this. I was quite surprised at their customer services' reply.I have only done two RMA's in my life, and Newegg credited my account with the shipping fees, while cooler-guys.com sent a prepaid call tag---so neither RMA needed shipping to be done by me.I enquired about Jab-techs RMA procedures, and was really surprised to see that the person made a comment that I interpreted as "Good for them now take your business elsewhere. Has anyone else had a rude response from these guys before? I was quite surprised, since I had no problem paying for the shipping back to them,but would avoid it it they were willing to pay.Anyway, below is the e-mail reply from the customer service department. Let me know if I came acroos in a way that would make someone feel like they need to be this rude.
Please let me know if I said anything in that e-mail that was offensive. Sometimes I dont realize it, but can say things that arent very tactful---but this time I thought that I promised my loyalty to their company and said very nice things about them in my replies, until I recieved the highlighted response
HeatM1ser2k4 said:From: Shawn
To: RMA - Jab-tech
Sent: Monday, February 13, 2006 3:40 PM
Subject: Re: Question about an RMA... (Order #23208)
I am quite surprised to hear such a condescending and ignorant comment from a vendor which survives based on incoming sales.I even mentioned my loyalty to you by stating that I would be more than happy to re-purchase the item from you, and not anyone else.I was simply stating my only experiences with the two RMA's that I have had to complete, and was not expecting such an unprofessional response. I'll complete my form and incur the shipping costs back, but your less than professional comments has definately shown me you only respond with a professional attitude to incoming sales, but not to sales dollars lost. I ordered from your company based on "word-of-mouth" advertising, so it seems appropriate that I share my negative experience via word-of -mouth.
Thank you kindly for your reply,
Shawn Butkus
RMA - Jab-tech <[email protected]> wrote:
If other companies pay to have you send back stuff good for them, that is not industry standard..
An abject perspective is if you buy something from BestBuy and later return it do they give you money for gas ?
----- Original Message -----
From: Shawn
To: RMA - Jab-tech.com
Sent: Monday, February 13, 2006 12:38 PM
Subject: Re: Question about an RMA... (Order #23208)
Please reply to my last message as soon as possible,as I am going to decide who to make my purchase from, and then order it before the end of the day so I dont have to wait too much longer to setup my water-cooled solution.
"RMA - Jab-tech.com" <[email protected]> wrote:
I will send you an RMA form today.
----- Original Message -----
From: Shawn
To: RMA - Jab-tech
Sent: Sunday, February 12, 2006 11:03 PM
Subject: Re: Question about an RMA... (Order #23208)
OK,
Whats the next step?
RMA - Jab-tech <[email protected]> wrote:
I believe our policy is pretty much industry standard, you pay all return shipping costs and we will issue either refund back to card or company credit..
----- Original Message -----
From: Shawn
To: RMA - Jab-tech.com
Sent: Sunday, February 12, 2006 2:51 PM
Subject: Re: Question about an RMA... (Order #23208)
Well, I have heard good things about your company, and thats why I decided to order from you.I intend to purchase the same GPU block or at least another one, and would like to make the purchase through you.So, do you issue a call tag, or does your return policy differ from the other vendors I am used to making my purchases from? Also, if the GPU block I buy is more expensive, can you just apply a credit and I can pay the difference?
Thank you kindly,
"RMA - Jab-tech.com" <[email protected]> wrote:
We only offer exchanged for same product or refund.
----- Original Message -----
From: Shawn
To: [email protected]
Sent: Sunday, February 12, 2006 2:26 AM
Subject: Question about an RMA... (Order #23208)
I just started to setup my water cooling solution, and when I opened the box to the MCW55 I saw that the bottom of the GPU cooler had several scrape marks on it.This should not be this way.Also, one piece was missing from the bag of general accessories.I would like to return this, and I am willing to buy another GPU cooler--just not that manufacturer anymore.What can you do for me?
Shawn "HeatM1ser"
Please let me know if I said anything in that e-mail that was offensive. Sometimes I dont realize it, but can say things that arent very tactful---but this time I thought that I promised my loyalty to their company and said very nice things about them in my replies, until I recieved the highlighted response
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