DAC issue

[TheNightman]

Hey guys. I'm fairly new to the audio/music equipment environment and I'm in a bit of a pickle.

I've currently purchased a Presonus Audiobox 96 and I can't get the damn thing to work. The first couple of hours everything was fine up until in started a new session in Ableton. I just can't get audio signal into the DAC. Tried all possible solutions, even re-installed bloody Windows.

At one point in worked for a bit when i changed the sample rate in the Windows Audio settings, but after I restarted Ableton it collapsed again. Disabled Legacy support in Bios, reinstalled Asio, forced WDM to 16 bit 44.1khz. Nothing.

I've tested it on a laptop and everything works perfectly fine.

Any suggestions?

P.S. My pc config, if it helps, is the following:
B450 Aorus Elite

AMD Ryzen 5 2600

TeamGroup 16gb RAM @2400MHZ

Seasonic Focus Plus 650W

STRiX ROG RX580 8GB OC

Coolermaster 120 pro

Kingston 500GB SSD

Seagate Barracuda 1TB

 

[habbajabba]

Release notes say the win10 issue was fixed. It sometimes required a second install. it's definitely software that is the problem, not the OS. And then of course there are the ableton issues:
https://help.ableton.com/hc/en-us/search?utf8=✓&query=DAC+issue&commit=Search

 

[TheNightman]

It was the motherboard. Poor power supply to the USB ports. I bought a powered USB hub and everything works like a charm. Tried and tested with Ableton and Studio One 4. Not the slightest of glitches. Of course I believe it could've worked with a PCIe USB Hub, but I've decided to return it once I saw that the external hub worked.

Thank you for your advice though. Appreciate your time.

 

[habbajabba]

Yeah for sure. If you like to keep your ports handy a powered one is a MUST. Good you found the problem. I use the Anker 4port slim usb3 hub A7518.