USB port dropping connection

[mrsteve0924]

hello all. need some direction on a USB port issue. hope i can explain this clearly enough.

my front panel has 2 groups of 2 usb 2.0 ports. when i plug my ipad mini to a port on one group it disconnects and reconnects rapidly. when i plug it into a port on the other group it works fine. i thought ok maybe something is wrong with those ports. so i plugged in another device (iphone) and it works fine. no dropping of the connection.

i havent tried uninstalling/reinstalling usb controllers at all yet. frankly, when i look in device manager there are so many different USB descriptions i'm not where to start.

Any direction on troubleshooting?

thanks

 

[ATMINSIDE]

Drivers up to date?

 

[trents]

Do the two groups of USB ports on the front panel connect to the same motherboard header?

 

[mimart7]

Does it happen when you connect it to a usb header at the back of your rig?

 

[mrsteve0924]

well i tried again before i tried everyone's suggestions and it didnt disconnect as rapidly. had to wait about 5 minutes then it acted up again. i have asus ai charger installed and thought to reinstall that. seems to be working again now.

thanks for the suggestions all.

we'll see if it stays fixed

 

[ATMINSIDE]

Any Asus AI Suite software is known to cause issues, just an FYI.

 

[mrsteve0924]

well today same old issue. i decided to uninstall AI charger and now the USB port connection doesnt drop, but also does not charge the ipad. but its not supposed to be able to anyway. i thought maybe since i have a gigabyte board i would try their on/off charging software. same thing happens though. very strange.

i guess i can start updating drivers, BIOS and the like, but aside from being just slightly annoying, I can just avoid using those ports for the ipad. i've had too many sleepless nights trying to get to the bottom of these kinds of issues. as i am sure all here have had as well.