I read the entire thread before replying...
The problem here is that NONE of those people taking phone calls are actually able to see the stock, let alone physically verify the actual card being shipped. They are reading what's provided to them on their little ordering terminals while sitting in the sales department's cubicle rows...
The picture I have in my head is a huge shipment of 100+ X800Pro cards that came in, were mis-scanned, mis-entered or maybe even mislabeled on the carrier box, and were thus fed into the asset system erroneously. As soon as it appeared to be in stock, the link becomes available for the online ordering system, and it also shows up in the computer systems that the sales personell are looking at.
Seriously, do you expect a sales person sitting in front of an ACD phone queue to actually have any sort of physical proof of what's in the storeroom? Of course not; they're going on what their system says. If the system says "Yes, we have plenty in stock" then they have no reason to say otherwise.
That doesn't mean Gateway is outright lying, nor does it mean the sales people are either. That also doesn't mean they're right