- Joined
- Nov 11, 2010
On 12/7/11 I ordered four Cougar 140mm fans from Newegg.
Came out to $97.64 total because of $8.27 Tax and $9.41 S/H.
Fans shipped from Memphis, to Memphis on 12/7/11
UPS made a delivery attempt on 12/8/11 and again on 12/9/11.
After the second attempt, they shipped them back to Newegg, in California. (because that's the location of Newegg's RMA Warehouse)
I contacted UPS via the 1-800 number and spoke to Bessie, who admitted UPS messed up.
I then fired off an email to UPS Corporate that was nicely-worded, but firm, in my request that someone invesitgate why the lcoal UPS facility deviated from two established company policies:
1 -- 3 Delivery Attempts for pkgs with Adunt Signature Required
2 -- Hold Package for 5 days before shipping back to shipper for pkgs with Adunt Signature Required
Lisa, from the local UPS Facility called me back and said she'd investigate what happened, and then Jean, from UPS Corporate, also called me and stated she'd initiate a formal complaint from their end and keep me informed as to why those two company policies were ignored.
Additionally, I contacted Newegg via chat to let them know what happened so they wouldn't receive a box of fans and ask themselves "WTF?!?! Why did we get these back un-delivered?!?!".
I asked what could be done to help right this situation. (I did not make demands, and I was not rude. I nicely asked can the fans be re-shipped to me or could they ship new fans to me.)
Newegg made less than ZERO attempts to put things right. In fact, I was told that when the fans show up at their warehouse, an auto-initiated RMA refund will occur, and, guess what? There's a restocking fee of $15 for the fans.
So...not only will I not receive the fans I paid for, I will be charged $15 for not receiving them.
No offers were made for any of the following: A discount on a future order to offset the restocking fee, no price adjustment offered to offset restocking fee, no offer to waive restocking fee...
Looks like I'll have to initiate a chargeback.
Came out to $97.64 total because of $8.27 Tax and $9.41 S/H.
Fans shipped from Memphis, to Memphis on 12/7/11
UPS made a delivery attempt on 12/8/11 and again on 12/9/11.
After the second attempt, they shipped them back to Newegg, in California. (because that's the location of Newegg's RMA Warehouse)
I contacted UPS via the 1-800 number and spoke to Bessie, who admitted UPS messed up.
I then fired off an email to UPS Corporate that was nicely-worded, but firm, in my request that someone invesitgate why the lcoal UPS facility deviated from two established company policies:
1 -- 3 Delivery Attempts for pkgs with Adunt Signature Required
2 -- Hold Package for 5 days before shipping back to shipper for pkgs with Adunt Signature Required
Lisa, from the local UPS Facility called me back and said she'd investigate what happened, and then Jean, from UPS Corporate, also called me and stated she'd initiate a formal complaint from their end and keep me informed as to why those two company policies were ignored.
Additionally, I contacted Newegg via chat to let them know what happened so they wouldn't receive a box of fans and ask themselves "WTF?!?! Why did we get these back un-delivered?!?!".
I asked what could be done to help right this situation. (I did not make demands, and I was not rude. I nicely asked can the fans be re-shipped to me or could they ship new fans to me.)
Newegg made less than ZERO attempts to put things right. In fact, I was told that when the fans show up at their warehouse, an auto-initiated RMA refund will occur, and, guess what? There's a restocking fee of $15 for the fans.
So...not only will I not receive the fans I paid for, I will be charged $15 for not receiving them.
No offers were made for any of the following: A discount on a future order to offset the restocking fee, no price adjustment offered to offset restocking fee, no offer to waive restocking fee...
Looks like I'll have to initiate a chargeback.